Frequently Asked Questions
Common Questions About Our Services
General Support
Software brokerage is the legal transfer of pre-owned software licenses. We source unused or underutilized licenses from companies across Europe, verify their authenticity, and provide them to organizations that need them. This process typically comes with significant savings compared to prices of software from primary distribution, while maintaining full compliance.
As Forscope is not contracted to provide solutions from just a single distribution channel, we provide a truly unbiased point of view at your licensing, where we can utilize unmatched combinations of software and services to optimize all of your costs on software. That way we keep you aware of a vendor lock-in, and give you a full overview about your licensing options.
For most standard licenses, we can complete the transfer within 24-48 hours of payment confirmation. Complex enterprise agreements might take longer due to additional verification steps. We’ll always give you a clear timeline upfront and keep you updated throughout the process.
Yes, we offer attractive volume discounts that scale with your requirements. The larger the number of licenses you purchase, the better the unit price becomes. For the most accurate pricing, we recommend:
- Providing us with your license requirements
- Specifying the number of licenses needed
- Letting us know about your deadlines
Our team will then prepare a tailored quote with the best possible pricing for your project. Contact our sales team for a detailed price calculation or request a quote directly through our website.
Note: Volume discounts are available for both one-time purchases and long-term partnerships. For regular bulk purchases, we can also discuss special partnership arrangements with additional benefits.
Yes, we can serve clients anywhere in Europe. Our concierge-style support enables our experts to guide technical teams anywhere through every step of their journey. Forscope operates throughout Europe, with particular expertise in the CEE region. We support clients across multiple countries with:
- Multi-language support team
- Region-specific compliance knowledge
- Local market expertise
- International transaction capabilities
- Support across different time zones
- Experience with cross-border licensing requirements
Our international presence ensures we can provide consistent service quality regardless of your location.
Absolutely. We specialize in navigating the most challenging licensing landscapes:
- Multi-product licensing strategies
- Hybrid cloud-on-premise solutions
- Large-scale deployment optimization
- Cross-platform licensing solutions
- Custom licensing scenarios
- Strategic license consolidation
Our expertise comes from years of solving complex licensing challenges for organizations across Europe, from growing businesses to major enterprises. Each unique scenario adds to our knowledge base, allowing us to provide increasingly sophisticated solutions to our clients.
Secondary Software
Yes, it is. A customer who purchased perpetual software within the EU/EEA market can (by EU law) transfer the ownership rights of his/her purchased software copy to someone else. Such activity does not require any acceptance or authorization from the software copyright owner (e.g. Microsoft) as their distribution rights have been exhausted upon the first sale. To put it more simply, it works similarly to when you buy a book – once you read it, you can freely sell it to someone else. And the original seller has no right to influence what happens to the already once sold book in the future. With software, it’s just the same – once it’s uninstalled from the original owner’s device, it can be sold to someone else.
Most organizations save between 30-70% on their software costs working with us. The exact amount depends on several factors: which licenses you need, how many users you have, and your current licensing and framework agreements. Small businesses often see the highest percentage savings immediately, while larger organizations typically save more in absolute terms (in the long run) due to their volume and comprehensiveness of their IT environments.
We offer a diverse range of software licenses to meet different business needs:
- Perpetual licenses: One-time purchase with unlimited usage duration. For example – Microsoft Volume commercial licenses (Open Value, CSP, MPSA, etc.).
- Secondary software licenses: Pre-owned licenses that have been legally transferred
- Subscription licenses: Time-limited licenses, with monthly or annual commitment. For various cloud services and software solutions.
- Hybrid solutions: Combining both perpetual and subscription licensing options.
All our licenses are genuine, legally transferable, and come with full documentation to ensure compliance.
Yes, most software licenses purchased through Forscope maintain their eligibility for manufacturer support. Here’s what you need to know:
- Software updates and patches remain available through official channels
- Technical support from manufacturers continues as per their standard product lifecycle support policies
- Service packs and security updates are fully accessible
However, some specific support services might require active Software Assurance or a current maintenance subscription. Our team can clarify the exact support terms for your specific license type and help you understand all available options.
The duration of a secondary license is the same as a new license – it’s permanent. When you purchase a secondary license from Forscope, you receive perpetual usage rights, just like with any original license. These rights don’t expire or diminish over time. The only difference is the previous ownership, not the duration or quality of the license itself.
Secondary software can be a powerful component of your IT strategy. By strategically integrating both new and secondary licenses, organizations can optimize their software investments while maintaining full functionality and compliance. This hybrid approach provides:
- Greater budget flexibility for innovation
- Resource optimization for large-scale deployments
- Strategic advantage in digital transformation
- Enhanced ROI on software investments
- Future-proof licensing portfolio
Many leading enterprises across Europe are already leveraging this approach to drive their digital initiatives forward.
Public Sector
Our prices are already highly competitive, and in some cases, they can even be lower than the prices of new academic or educational licenses. We’d be happy to discuss your specific needs and find the best solution for you – feel free to contact us for a consultation.
We provide comprehensive documentation to support public procurement requirements:
- Detailed license certificates and proof of ownership
- Transfer documentation and audit trails
- Technical specifications and compliance certificates
- Legal documentation confirming license validity
- Procurement-specific declarations as required
- Tender submission documents
- Company credentials and certifications
All documentation is prepared according to public sector requirements and procurement regulations.
Yes, our licenses fully comply with public sector requirements. We ensure:
- Full compliance with public procurement regulations
- Transparent documentation of license origins
- Complete legal verification and validation
- Adherence to governmental IT security standards
- Compatibility with public sector audit requirements
- Compliance with budgetary and transparency rules
Our dedicated public sector team understands governmental requirements and ensures all licenses meet necessary compliance standards.
Yes, we provide flexible framework agreements designed for public sector needs:
- Multi-year framework contracts
- Customizable terms based on institution requirements
- Scalable license quantities
- Pre-negotiated terms and conditions
- Optional additional services inclusion
- Simplified procurement processes
We can adapt framework agreements to match your specific institutional requirements.
We offer flexible payment terms tailored to public sector budgeting:
- Extended payment terms
- Invoice-based payments
- Electronic invoicing support
Our payment terms can be adjusted to accommodate your institution’s fiscal cycles and budgetary processes.
IT Channel Partners
Our partnership program is designed to accommodate various business models and growth stages. We’re currently expanding our partner ecosystem with a structured program that rewards commitment and performance.
Our partnership philosophy is based on trust, transparency and mutual growth. It offers comprehensive benefits, allowing partners to scale their software business effectively while maintaining high service standards.
Contact us, and let’s talk about your needs and projects!
As CEE’s leading software broker, we empower our IT Channel Partners with:
- Access to one of Europe’s most comprehensive software portfolios
- Competitive commercial terms that drive business growth and ensure high margins
- Advanced technical expertise and advisory support
- Strategic insights into the software licensing market
- Resources to tackle complex enterprise opportunities
Our channel partnership enhances your market position while delivering exceptional value to your clients!
Knowledge and expertise are fundamental to our partnership success. Enhance your market presence with:
- Comprehensive software licensing training
- Regular industry insights and trends analysis
- Best practices in software asset management
- Access to specialist expertise
We invest in making you a trusted advisor in software solutions.
Our knowledge is yours.
Technical Support
We believe great service continues well after the purchase. Do you need help with installation or activation? Our support team will be right there with you:
- A dedicated specialist who knows your specific case
- Quick and straightforward communication – no automated responses or long queues
- Clear guidance every step of the way
- Real help when you need it, not just documentation
- Regular check-ins to make sure everything runs smoothly
We’re here to help through every stage of your journey with us.
If the software is installed, activated, and used according to its specifics, there is no reason why it would suddenly stop working (e.g. become deactivated) solely on its own. There’s no difference between new and used software in terms of functionality – it is still the same software product, with the same source file being used for installation.
Technical functionality and software performance is heavily dependent on changes on the manufacturer’s side (released updates and fixes), but as far as activation status of the product is concerned, there’s no reason for any issues to occur. In case you need help with activation of products that you’ve purchased at Forscope, we can always provide all the necessary help and assistance.
Everything you need, presented clearly and accessibly:
- Easy-to-follow license documentation
- Practical installation guides
- Clear technical specifications
- Straightforward deployment instructions
- Simple license management guides
- Verification materials in plain language
No endless manuals – just clear, useful documentation when you need it.
Everything you need, presented clearly and accessibly:
- Easy-to-follow license documentation
- Practical installation guides
- Clear technical specifications
- Straightforward deployment instructions
- Simple license management guides
- Verification materials in plain language
No endless manuals – just clear, useful documentation when you need it.
Of course! We’re with you all the way through activation:
- Direct, hands-on help with the process
- Quick solutions if you hit any snags
- Clear instructions in plain language
- Remote support when you need it
- We don’t consider it done until everything works perfectly
- Follow-up to ensure you’re up and running smoothly
Just reach out – we’re here to make this easy for you.
Legal Assurance
We follow a rigorous verification process for every license:
- Complete documentation of the license chain of ownership
- Thorough legal review of all transfer documentation
- Verification of licensing rights and terms
- Compliance with EU software licensing regulations
- Documentation of proper software uninstallation
- Full transfer history maintenance
Each license comes with comprehensive documentation proving its legitimacy.
We stand firmly behind our licenses with concrete guarantees:
- Full legal protection for all provided licenses
- Transaction Insurance
- Written guarantee of license validity
- Insurance for secondary software brokerage against legal claims
- Complete documentation package for each license
- Financial protection against potential claims
- Full support during any compliance verification
Your security is our priority, backed by legal guarantees.
Yes, absolutely. Our license transfers are:
- Permanent and irrevocable
- Fully compliant with EU law
- Legally documented and verified
- Supported by relevant court decisions
Once transferred, the licenses are permanently yours to use.
Our multi-step verification process ensures authenticity:
- Thorough validation of license origin
- Verification of original purchase documentation
- Technical validation of license keys
- Confirmation of transfer rights
- Authentication of all documentation
Every license undergoes this comprehensive verification before delivery.
We provide full support during audits:
- Complete documentation package ready for review
- Direct assistance during the audit process
- Expert guidance on compliance matters
- Support in addressing any questions from authorities or software manufacturers
You’re never alone during an audit – we’re here to help certify your compliance.
