Frequently Asked Questions
Common Questions About Our Services:
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General Support
What exactly is software brokerage?
Software brokerage is the legal transfer of pre-owned software licenses. We source unused or underutilized licenses from companies across Europe, verify their authenticity, and provide them to organizations that need them. This process typically comes with significant savings compared to retail prices while maintaining full compliance.
What makes Forscope different from other providers?
While others focus on just selling licenses, we take a more comprehensive approach. Our team analyzes your current software spending, identifies inefficiencies, and helps optimize your entire software investment. We’re Central and Eastern Europe’s largest software broker because we focus on long-term relationships, not just transactions.
How quickly can you deliver licenses?
For most standard licenses, we can complete the transfer within 24-48 hours of payment confirmation. Complex enterprise agreements might take longer due to additional verification steps. We’ll always give you a clear timeline upfront and keep you updated throughout the process.
Do you offer volume discounts?
Yes, we offer attractive volume discounts that scale with your requirements. The larger the number of licenses you purchase, the better the unit price becomes. For the most accurate pricing, we recommend:
- Providing us with your license requirements
- Letting us know your preferred software products
- Specifying the number of licenses needed
Our team will then prepare a tailored quote with the best possible pricing for your volume. Contact our sales team for a detailed price calculation or request a quote directly through our website.
Note: Volume discounts are available for both one-time purchases and long-term partnerships. For regular bulk purchases, we can also discuss special partnership arrangements with additional benefits.
Can you provide services anywhere?
Yes, we can serve clients anywhere. Our concierge-style support enables our experts to guide technical teams anywhere through every step of their journey. Forscope operates throughout Europe, with particular expertise in the CEE region. We support clients across multiple countries with:
- Multi-language support team
- Region-specific compliance knowledge
- Local market expertise
- International transaction capabilities
- Support across different time zones
- Experience with cross-border licensing requirements
Our international presence ensures we can provide consistent service quality regardless of your location.
Can you help with complex licensing scenarios?
Absolutely. We specialize in navigating the most challenging licensing landscapes:
- Multi-product licensing strategies
- Hybrid cloud-on-premise solutions
- Large-scale deployment optimization
- Cross-platform licensing solutions
- Custom licensing frameworks
- Strategic license consolidation
Our expertise comes from years of solving complex licensing challenges for organizations across Europe, from growing businesses to major enterprises. Each unique scenario adds to our knowledge base, allowing us to provide increasingly sophisticated solutions to our clients.
Secondary Software
Is software license resale legal?
Yes. The European Court of Justice has consistently upheld the legality of software license transfers. We operate under these established legal frameworks and maintain strict compliance with all relevant regulations. Every license we provide is legitimate, verifiable, and comes with complete documentation.
What savings can we expect?
Most organizations save between 30-70% on their software costs working with us. The exact amount depends on several factors: which licenses you need, how many users you have, and your current agreements. Small businesses often see the highest percentage savings, while larger organizations typically save more in absolute terms due to their volume.
What types of licenses do you offer?
We offer a diverse range of software licenses to meet different business needs:
- Perpetual licenses: One-time purchase with unlimited usage duration
- Volume licenses: Including Microsoft Open License, Select Plus, and Enterprise Agreements
- OEM licenses: Original Equipment Manufacturer licenses from authorized sources
- Secondary software licenses: Pre-owned licenses that have been legally transferred
- Cloud-based licenses: For various cloud services and solutions
- Hybrid solutions: Combining both on-premise and cloud licensing options
All our licenses are genuine, legally transferable, and come with full documentation to ensure compliance.
Can I get support from the original manufacturer?
Yes, most software licenses purchased through Forscope maintain their eligibility for manufacturer support. Here’s what you need to know:
- For perpetual licenses: You have the same access to manufacturer support as with any new license purchase
- Software updates and patches remain available through official channels
- Technical support from manufacturers continues as per their standard policies
- Access to official download portals and resources is maintained
- Service packs and security updates are fully accessible
However, some specific support services might require active Software Assurance or a current maintenance subscription. Our team can clarify the exact support terms for your specific license type and help you understand all available options.
How long does a secondary license last?
The duration of a secondary license is the same as a new license – it’s permanent. When you purchase a secondary license from Forscope, you receive perpetual usage rights, just like with any original license. These rights don’t expire or diminish over time. The only difference is the previous ownership, not the duration or quality of the license itself.
How does secondary software fit into our company's IT strategy?
Secondary software can be a powerful component of your IT strategy. By strategically integrating both new and secondary licenses, organizations can optimize their software investments while maintaining full functionality and compliance. This hybrid approach provides:
- Greater budget flexibility for innovation
- Resource optimization for large-scale deployments
- Strategic advantage in digital transformation
- Enhanced ROI on software investments
- Future-proof licensing portfolio
Many leading enterprises across Europe are already leveraging this approach to drive their digital initiatives forward.
Public Sector
Do you have special pricing for educational institutions?
Yes, we offer special pricing for educational institutions. Our education sector pricing includes:
- Discounted rates for schools, universities, and educational organizations
- Special packages for academic environments
- Volume-based educational pricing tiers
- Flexible licensing options for academic staff and students
- Custom solutions for research facilities
Contact our education sector specialists to learn about specific pricing for your institution.
What documentation do you provide for public procurement?
We provide comprehensive documentation to support public procurement requirements:
- Detailed license certificates and proof of ownership
- Transfer documentation and audit trails
- Technical specifications and compliance certificates
- Legal documentation confirming license validity
- Procurement-specific declarations as required
- Tender submission documents
- Price breakdowns and transparency reports
- Company credentials and certifications
All documentation is prepared according to public sector requirements and procurement regulations.
Are your licenses compliant with public sector requirements?
Yes, our licenses fully comply with public sector requirements. We ensure:
- Full compliance with public procurement regulations
- Transparent documentation of license origins
- Complete legal verification and validation
- Adherence to governmental IT security standards
- Compatibility with public sector audit requirements
- Compliance with budgetary and transparency rules
Our dedicated public sector team understands governmental requirements and ensures all licenses meet necessary compliance standards.
Do you offer framework agreements?
Yes, we provide flexible framework agreements designed for public sector needs:
- Multi-year framework contracts
- Customizable terms based on institution requirements
- Regular pricing reviews and adjustments
- Scalable license quantities
- Pre-negotiated terms and conditions
- Optional additional services inclusion
- Simplified procurement processes
We can adapt framework agreements to match your specific institutional requirements.
What payment terms are available for public institutions?
We offer flexible payment terms tailored to public sector budgeting:
- Extended payment terms
- Invoice-based payments
- Multi-stage payment options
- Annual billing cycles
- Budget-aligned payment scheduling
- Purchase order acceptance
- Electronic invoicing support
- Transparent pricing structure
Our payment terms can be adjusted to accommodate your institution’s fiscal cycles and budgetary processes.
IT Channel Partners
What partner levels do you offer?
Our partnership program is designed to accommodate various business models and growth stages. We’re currently expanding our partner ecosystem with a structured program that rewards commitment and performance. Each level offers increasingly comprehensive benefits, allowing partners to scale their software business effectively while maintaining high service standards.
What are the benefits of becoming a partner?
As CEE’s leading software broker, we empower our partners with:
- Access to one of Europe’s most comprehensive software portfolios
- Competitive commercial terms that drive business growth
- Advanced technical expertise and advisory support
- Strategic insights into the software licensing market
- Resources to tackle complex enterprise opportunities
- Established frameworks for efficient deal execution
Our partnership is designed to enhance your market position while delivering exceptional value to clients.
Do you offer partner training?
Knowledge and expertise are fundamental to our partnership success:
- Comprehensive software licensing training
- Strategic advisory capabilities development
- Regular industry insights and trends analysis
- Technical solution architecture support
- Best practices in software asset management
- Access to specialist expertise
We invest in making you a trusted advisor in software solutions.
How do you handle lead sharing?
We believe in creating mutual success through transparent and fair lead management:
- Protected opportunities through deal registration
- Clear and simple processes to avoid channel conflicts
- Fair distribution based on expertise and capabilities
- Collaborative approach on strategic opportunities
- Full support throughout the sales cycle
Our partnership philosophy is based on trust, transparency, and mutual growth.
What marketing support do you provide?
Enhance your market presence with:
- Strategic marketing resources
- Joint business development initiatives
- Market intelligence sharing
- Success story development
- Co-marketing opportunities
- Event collaboration
Together, we strengthen your position as a leading software solutions provider.
Technical Support
How do you handle support after purchase?
We believe great service continues well after the purchase. Our support team will be right there with you:
- A dedicated specialist who knows your specific case
- Quick and straightforward communication – no automated responses or long queues
- Clear guidance every step of the way
- Real help when you need it, not just documentation
- Regular check-ins to make sure everything runs smoothly
We’re here to help through every stage of your journey with us.
Is switching to Forscope licenses complicated?
Not at all – we’ve helped thousands of customers make this switch successfully. Here’s how we make it simple:
- We guide you through each step
- Your systems keep running during the transition
- Our team handles the technical complexities
- Clear instructions tailored to your setup
- We verify everything works perfectly before we consider the job done
You’d be surprised how smooth the process can be with the right support.
Do you offer migration assistance?
Absolutely! We don’t just send you licenses and wish you luck. Our team works alongside you to ensure:
- Your migration plan fits your specific needs
- Technical support is always available
- Step-by-step guidance throughout the process
- Everything works as intended
- Any concerns are addressed promptly
Think of us as your migration partners, not just vendors.
What technical documentation is provided?
Everything you need, presented clearly and accessibly:
- Easy-to-follow license documentation
- Practical installation guides
- Clear technical specifications
- Straightforward deployment instructions
- Simple license management guides
- Verification materials in plain language
No endless manuals – just clear, useful documentation when you need it.
Can you help with license activation?
Of course! We’re with you all the way through activation:
- Direct, hands-on help with the process
- Quick solutions if you hit any snags
- Clear instructions in plain language
- Remote support when you need it
- We don’t consider it done until everything works perfectly
- Follow-up to ensure you’re up and running smoothly
Just reach out – we’re here to make this easy for you.
Legal Assurance
How do you ensure license compliance?
We follow a rigorous verification process for every license:
- Complete documentation of the license chain of ownership
- Thorough legal review of all transfer documentation
- Verification of licensing rights and terms
- Compliance with EU software licensing regulations
- Documentation of proper license decommissioning
- Full transfer history maintenance
Each license comes with comprehensive documentation proving its legitimacy.
What legal guarantees do you provide?
We stand firmly behind our licenses with concrete guarantees:
- Full legal protection for all provided licenses
- Transaction Insurance
- Written guarantee of license validity
- Contractual indemnification against legal claims
- Complete documentation package for each license
- Financial protection against potential claims
- Support during any compliance verification
Your security is our priority, backed by legal guarantees.
Are transfers permanently valid?
Yes, absolutely. Our license transfers are:
- Permanent and irrevocable
- Fully compliant with EU law
- Legally documented and verified
- Valid for the entire software lifecycle
- Protected by comprehensive legal documentation
- Supported by relevant court decisions
Once transferred, the licenses are permanently yours to use.
How do you verify software authenticity?
Our multi-step verification process ensures authenticity:
- Thorough validation of license origin
- Verification of original purchase documentation
- Technical validation of license keys
- Confirmation of transfer rights
- Authentication of all documentation
- Verification against manufacturer databases
Every license undergoes this comprehensive verification before delivery.
What happens if there's a compliance audit?
We provide full support during audits:
- Complete documentation package ready for review
- Direct assistance during the audit process
- Expert guidance on compliance matters
- Proof of license validity and ownership
- Support in addressing any questions
- Standing behind our licenses with full guarantees
You’re never alone during an audit – we’re here to help certify your compliance.
